Issue: Using the Self Service application for tasks like updating software, installing applications, or adding a printer.
Solution:
-
Open the Self Service application:
- Mac: Open Finder, go to Applications, and double-click Self Service.
- Windows: Open the Start Menu, search for Self Service, and click to open.
-
Choose the category for your task:
- Software Updates: Select Software Updates from the sidebar.
- Applications: Select Applications from the sidebar.
- Printers: Select Your Printers from the sidebar.
-
Perform the task:
- Install an Application: Locate the app, click Install Now.
- Update Software: Select the app, click Update Now.
- Add a Printer: Choose the printer and click Install Now.
-
Confirm completion:
- For software or apps: Open the installed or updated app to ensure it functions.
- For printers: Check System Settings > Printers & Scanners (Mac) or Devices and Printers (Windows) to confirm the printer is listed.
-
Test functionality:
- Apps: Launch the application and verify it works.
- Printers: Print a test page to confirm setup.
Expected Outcome:
You should successfully complete your task in Self Service, whether installing, updating, or adding.
Confirmation:
Verify the application or printer is correctly set up and functioning as expected.
Still having issues?
Create a support ticket with IT and provide details of your steps and any errors encountered.